Cancellation & Refund Policy

At Liora Lady, we want you to have a smooth and satisfactory shopping experience. Please read the following policy before placing an order.

Order Cancellation

Orders can be cancelled before dispatch, subject to order processing status.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

Return Period

Eligible products may be returned within 7 days of delivery, in accordance with our return conditions. The website currently advertises an Easy 7-Day Return option.

Conditions for Return

To be eligible for a return:

1. The product must be unused and unworn.
2. The product should be in its original condition.
3. Original tags, packaging and accessories should be intact.
4. The product should not have been washed, altered, damaged or used.
5. The return request should be raised within the applicable return period.

Non-Returnable Conditions

Returns may not be accepted if the product:

1. Has been worn or used
2. Has been washed or altered
3. Is damaged due to customer handling
4. Is returned without original tags or packaging
5. Is returned after the applicable return period

Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with your order details and relevant photographs/videos.

After verification, we may offer a replacement, return or refund as applicable.

Refunds

Once the returned product is received and inspected, the refund request will be reviewed.

Approved refunds will be processed through the applicable payment method or as otherwise communicated by Liora Lady.

The time taken for the refund to reflect in your account may depend on the payment gateway or bank.

Exchange

Exchange requests, where available, will be subject to product availability and the applicable return conditions.

Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the return is due to an incorrect, damaged or defective product received from our side.

Important

Liora Lady reserves the right to reject a return or refund request if the product does not meet the conditions mentioned above.

For return or refund assistance, please contact us through the contact details available on our website.